FAQ
1. What payment methods do you accept?
We accept major credit and debit cards (Visa, MasterCard, American Express), PayPal, and secure online payment options. All transactions are encrypted to protect your information.
2. Do you ship worldwide?
Yes! We ship to most countries around the world. Shipping fees and delivery times may vary depending on your location.
3. How long does delivery take?
Orders are usually processed within 1–3 business days. Delivery times depend on your location, but typically range between 4–8 business days.
4. How can I track my order?
Once your order is shipped, you will receive an email with your tracking number and a link to follow your package in real time.
5. Can I change or cancel my order after placing it?
If your order has not been processed yet, we can assist you with changes or cancellations. Please contact us within 2 hours of placing your order. Once shipped, we can no longer make changes.
6. What is your return and refund policy?
We offer a 30-day return policy. Items must be unused, in their original packaging, and with all tags attached. Refunds are processed within 7–10 business days after we receive and inspect the returned product.
7. Do you offer exchanges?
Yes, we provide exchanges for defective or incorrect items at no extra cost. For other cases, please return the item and place a new order.
8. Are the products exactly as shown in the pictures?
Yes! All items are photographed with great care to show their true colors and details. However, small variations in color may occur due to screen settings and natural materials.
9. Do you offer gift wrapping or personalized notes?
Yes, we can wrap your order beautifully and include a personalized note upon request at checkout.
10. How do I contact customer support?
You can reach our support team via:
📧 Email: contact@kyrafy.com
🕘 Business hours: Monday–Friday, 9:00 am – 6:00 pm (GMT)