Thank you for shopping with Kyrafy. We want you to be fully satisfied with your purchase. Please review our Return & Refund Policy carefully before initiating a return.
We accept returns within 30 days of delivery. To be eligible for a return, the item must meet the following conditions:
The product must be unused, in new condition, and show no signs of wear or use.
The item must be returned in its original packaging, including all accessories, manuals, and documentation.
Missing or damaged packaging may result in a partial refund or refusal of the return.
Items that do not meet these conditions will not be eligible for a refund.
Certain items are not eligible for return, including but not limited to:
Items that have been used or show signs of wear
Items returned after the 30-day return window
Items damaged due to misuse, neglect, or improper handling
All returns must be sent by mail.
Once your return request is approved, you will receive instructions on how and where to send your item.
Please do not send products back without prior authorization.
Customers are responsible for return shipping costs, except in cases where the item is defective, damaged, or incorrect.
Shipping costs are non-refundable, unless the return is due to an error on our part.
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed within 7 business days to the original payment method used at checkout.
All refunds are issued in Canadian Dollars (CAD).
Currency conversion may vary depending on your payment provider or financial institution.
We accept exchanges when applicable.
If you received a defective, damaged, or incorrect item and need an exchange, please contact us so we can assist you.
If your order arrives damaged or defective, please contact us within 48 hours of delivery with photos of the product and packaging so we can evaluate the issue and provide a solution.
If you have any questions about our Return & Refund Policy or need assistance with a return, please contact us at:
Email: contact@kyrafy.com
